Wholesale Order and Supply Terms

Terms governing the placement, confirmation, payment and delivery of wholesale orders

Last updated: July 11, 2026

1. General Provisions

These Wholesale Order and Supply Terms govern the relationship between BTTekstil - Temtekstil / Trendbos.com, hereinafter referred to as the “Seller,” and the person or entity placing an order through the website, hereinafter referred to as the “Buyer.”

By placing an order and selecting the checkbox confirming acceptance of these Terms, the Buyer confirms that they have read, understood and accepted these Terms in full.

These Terms apply to all orders placed through the website, as well as to orders additionally coordinated through email, WhatsApp, Viber, Telegram or other official communication channels of the Seller.

2. Wholesale Nature of Sales

Products are sold primarily on a wholesale basis to legal entities, sole proprietors, self-employed persons, shops, trading companies and other Buyers purchasing products for commercial or professional purposes.

By placing an order, the Buyer confirms that they:

• purchase the products for resale, use in business activities or other commercial purposes;
• have the necessary authority to place the order;
• provide accurate contact, payment and shipping information;
• independently verify the legal requirements of the country into which the products will be imported and sold.

The Seller may request information from the Buyer concerning the Buyer’s company, shop or business activities. Where mandatory law grants consumer rights in relation to a particular transaction, such mandatory rights shall remain unaffected by these Terms.

3. Order Placement and Confirmation

Adding products to the shopping cart and clicking the “Place Order” button constitutes the submission of a request to the Seller to purchase the selected products.

An automatically generated confirmation page, website notification or email acknowledging receipt of the request constitutes only technical confirmation that the order has been received. Such notification:

• does not confirm the availability of all products;
• does not mean that the order has been accepted by the Seller;
• does not confirm receipt of payment;
• does not constitute a final invoice or a binding obligation to dispatch the products.

After receiving the request, the Seller verifies product availability, quantities, assortment, prices, payment terms and delivery options. Following verification, the Buyer will receive an order confirmation, preliminary calculation, invoice or payment instructions.

The order is considered finally agreed upon after written confirmation by the Seller and receipt of the payment or advance payment specified in the invoice, unless otherwise expressly agreed by the parties.

4. Product Availability and Specifications

Product availability information displayed on the website is provided for reference purposes only. Stock levels may change before the order is actually confirmed.

If individual items are unavailable, the Seller may offer the Buyer the following options:

• remove the unavailable product from the order;
• wait until the product becomes available;
• replace the product with a similar model, size or colour;
• recalculate the final order amount.

Products will only be replaced after obtaining the Buyer’s approval.

Product photographs are used to provide a visual representation of the products. Minor differences in colour shade, texture, packaging, print placement or label design resulting from screen settings or production batches shall not be considered defects, provided that the principal characteristics and intended purpose of the product remain unchanged.

Sizing systems may vary between manufacturers. The Buyer is responsible for reviewing the applicable size charts, material composition, packaging and product specifications before final confirmation of the order.

5. Prices and Minimum Order Amount

Prices displayed on the website may be shown in different currencies and remain preliminary until the order is confirmed by the Seller.

The final price, settlement currency, minimum order amount, number of products per package and permitted size or colour assortment will be specified in the order confirmation, commercial offer or invoice.

The Seller may change the price before issuing the final invoice in the event of changes in supplier prices, currency exchange rates, taxes, logistics costs or product availability. After payment of a confirmed invoice, the price of the paid products will not be changed, except where separately agreed with the Buyer.

If the order amount falls below the applicable minimum order amount after unavailable products have been removed, the parties will additionally agree on adding other products, waiting for restocking or cancelling the order.

6. Invoice and Payment Procedure

Payment may be made by bank transfer, international money transfer or another payment method agreed with the Seller and specified in the invoice or payment instructions.

Depending on the specific order, the Seller may require:

• full advance payment;
• partial advance payment followed by payment of the remaining balance;
• an individual payment schedule specified in the invoice.

The amount of the advance payment, invoice validity period, deadline for payment of the remaining balance and other payment terms will be specified in the invoice or written order confirmation.

Payment is considered completed after the funds have actually been received by the Seller or after the transfer has been officially confirmed by the relevant payment system.

Bank fees, payment system fees, intermediary charges, currency conversion costs and other transfer-related expenses shall be paid by the Buyer unless the invoice expressly states otherwise. The Seller must receive the full amount specified in the invoice.

In the event of late payment, the Seller may suspend order preparation, revise the estimated completion date, recalculate the price or cancel the unpaid order.

The Buyer must make payments only using the payment details received through the Seller’s official communication channels. The Seller does not request passwords, PIN codes, bank transaction verification codes or complete bank card details.

7. Order Preparation

Order preparation begins after receipt of the required advance payment or full payment, unless a different procedure is specified in the invoice.

The preparation period is an estimate and depends on the number of products, warehouse availability, manufacturers’ operations, order volume and season. The Seller will notify the Buyer of any expected delay using the contact details provided by the Buyer.

After preparation has been completed, the Seller may provide the Buyer with a final product list, photographs, packing list or final calculation.

If the actual value of the prepared order differs from the preliminary calculation, the Seller will recalculate the order. Any overpaid amount may, subject to agreement with the Buyer, be refunded or credited toward delivery costs or a future order.

8. Delivery and Handover to the Carrier

The delivery method and transport company are selected by the Buyer or agreed between the parties before dispatch.

Unless otherwise specified in the invoice, delivery of the prepared order from the Seller’s warehouse to the agreed transport company office in Istanbul is provided free of charge.

International or domestic transport services, cargo insurance, additional packaging, storage, reloading and other carrier services are paid separately by the Buyer. In most cases, the Buyer pays the shipping charges directly to the transport company.

The Seller is not a carrier and does not determine the transport company’s rates. Delivery periods stated by the transport company or the Seller are estimates and may change for reasons beyond the Seller’s control.

Unless otherwise agreed in writing by the parties, the risk of accidental loss of or damage to the products passes to the Buyer when the packaged order is handed over to the selected carrier.

After the shipment has been handed over, the Seller will provide the Buyer with the available transport document, tracking number, photograph of the consignment note or other available dispatch information.

9. Customs Charges and Import Requirements

The Buyer is solely responsible for compliance with the customs, tax, sanitary, labelling, certification and other requirements applicable in the destination country.

Import duties, taxes, customs fees, brokerage services, permits, certification and other expenses in the destination country are not included in the product price and shall be paid by the Buyer unless otherwise agreed by the parties in writing.

The Buyer must inform the Seller in advance of any special requirements concerning documents, labelling, packaging or customs clearance. The Seller shall not be liable for delays, penalties or refusal of import resulting from incomplete information or information provided late by the Buyer.

10. Inspection of Products and Claims

Upon receipt of the order, the Buyer must inspect the number of packages, the integrity of the packaging and the presence of any visible damage.

If damage or shortage is discovered during transportation, the Buyer must:

• record the damage in the carrier’s documents;
• take photographs or video recordings of the packaging and products;
• retain the packaging, labels and transport documents;
• submit a claim to the transport company;
• notify the Seller without undue delay.

Claims concerning quantity, assortment, size, colour or visible manufacturing defects must be submitted to the Seller in writing no later than three business days after receipt of the products, unless a longer period is required by mandatory law or a separate agreement.

The Buyer must report any hidden manufacturing defect within seven business days after its discovery, but no later than thirty calendar days after receipt of the products, unless a different period is required by mandatory law.

The claim must include the order or invoice number, product code, quantity, description of the issue, photographs or video recordings, and photographs of the packaging and label.

Products that have been used, washed, soiled, damaged by the Buyer, repackaged, altered or transferred to the Buyer’s end customer without prior inspection may not be accepted for review where the defect cannot be confirmed as a manufacturing defect.

After reviewing a justified claim, the Seller may, subject to agreement with the Buyer, replace the product, provide a discount, credit the relevant amount toward a future order or refund the price of the product confirmed to be defective.

11. Order Cancellation, Returns and Exchanges

Before payment of the invoice, the Buyer may contact the Seller with a request to modify or cancel the order. The possibility of modification depends on whether order preparation has begun, whether the products have been ordered from the manufacturer and whether the Seller has incurred order-related expenses.

After payment and commencement of order preparation, cancellation is possible only with the Seller’s written consent. Costs actually incurred, payment system fees, purchasing costs, packaging costs and costs associated with returning products to the supplier may be deducted from the refundable amount.

Because the products are purchased for commercial purposes and supplied on a wholesale basis, unconditional return or exchange of products of satisfactory quality due to a change of mind, lack of demand or incorrect selection of model, colour, size or quantity is not available unless otherwise expressly agreed by the parties or required by mandatory law.

Any return is permitted only after prior written approval by the Seller. Products sent without prior approval may not be accepted.

12. Liability of the Parties

The Seller undertakes to inspect, prepare, package and hand over to the carrier the confirmed and paid order in good faith.

The Seller does not guarantee the Buyer any particular sales volume, profit, demand, rate of resale or conformity of the products with the individual expectations of the Buyer’s end customers.

The Seller shall not be liable for:

• delays or damage occurring after the products have been handed over to the carrier;
• customs delays, inspections, duties or import restrictions;
• errors in information provided by the Buyer;
• improper storage, transportation, sale or use of the products by the Buyer;
• indirect losses, loss of profit, loss of customers or damage to business reputation;
• temporary website unavailability or technical errors that did not affect an actually confirmed order.

To the extent permitted by applicable law, the Seller’s total liability relating to a particular order shall be limited to the amount actually paid by the Buyer for the products that are the subject of a justified claim.

13. Force Majeure

The parties shall be released from liability for complete or partial failure to perform their obligations where such failure is caused by circumstances that could not reasonably have been foreseen or prevented.

Such circumstances may include natural disasters, fire, epidemics, military action, civil unrest, strikes, border closures, sanctions or export restrictions, actions of public authorities, banking system failures, disruption of transport services, accidents and significant interruptions in supplier operations.

The period for performance of the affected obligations shall be extended for the duration of the relevant circumstances. If performance becomes impossible, the parties will agree on modification, suspension or cancellation of the order and the procedure for refunding any unused funds.

14. Personal Data and Business Communications

The Buyer authorises the Seller to use the provided contact and commercial information for order processing, invoicing, delivery arrangements, accounting, fraud prevention and communication concerning performance of the order.

The Buyer confirms that they are authorised to provide the Seller with the personal data of the recipient, representative, employee, carrier or other contact person.

Messages relating to the placement, payment, preparation and delivery of an order constitute transactional service communications and may be sent by email, telephone, WhatsApp, Viber, Telegram or another agreed communication method.

15. Intellectual Property

Texts, photographs, images, logos, designs, catalogues and other website materials belong to the Seller, the relevant manufacturers or other rights holders.

Copying, bulk downloading, modifying or commercially using website materials without the rights holder’s permission is prohibited, except for materials separately provided to the Buyer for the promotion of purchased products.

16. Governing Law and Dispute Resolution

These Terms and all orders shall be governed by the laws of the Republic of Türkiye, unless mandatory provisions of applicable law or a separate written agreement between the parties provide otherwise.

In the event of a disagreement, the parties shall first attempt to resolve the matter through negotiations and the exchange of written documents.

If the dispute cannot be resolved amicably, it shall be submitted to the competent courts and enforcement offices of Istanbul, Türkiye, unless a different procedure is required by mandatory law.

17. Amendments and Priority of Documents

The Seller may update these Terms. Unless otherwise agreed by the parties in writing, the version of the Terms in effect at the time the relevant order was placed shall apply to that order.

If the terms stated in an order confirmation, invoice, specification or separate written agreement differ from the general provisions of this page, the individual terms stated in the order confirmation, invoice, specification or written agreement shall take precedence.

The Russian and English versions have been prepared with the same intended meaning. In the event of any inconsistency, the individual terms of the confirmed order and applicable law shall take precedence.

18. Contact Information