Privacy Policy

How we collect, use, store and protect personal data

Last updated: 15 July 2026

1. General provisions

This Privacy Policy applies to the Trendbos.com website and governs the processing of personal data belonging to website users, registered customers, buyers, order recipients, company representatives and other persons interacting with the website.

Personal data is processed in accordance with Turkish Personal Data Protection Law No. 6698, known as the KVKK, and, where applicable, the European Union General Data Protection Regulation, known as the GDPR, as well as other mandatory legal requirements.

By using the website, creating an account, submitting an inquiry or placing an order, the user confirms that they have read this Privacy Policy.

2. Data controller

Data controller: BTTekstil – Temtekstil / Trendbos.com

Address: Aksaray, İnkılap Cd. No:43, 34090 Fatih/İstanbul, Türkiye

Email: infotekstill@gmail.com

Telephone, WhatsApp and Viber: +90 535 085 16 33

The Data Controller determines the purposes and methods of processing personal data and implements the necessary organisational and technical measures to protect it.

3. Personal data we collect

Depending on how you interact with the website, we may process the following categories of personal data:

• Identification data: first name, surname, title, company or store name;
• Contact data: email address, telephone number, delivery address and billing address;
• Account data: customer identifier, account settings, preferred language, login history and technical authentication information;
• Order data: selected products, quantities, prices, order number, payment information, delivery details, recipient information and transport company details;
• Business correspondence: messages, inquiries, complaints and materials sent by email, website forms, WhatsApp, Viber, Telegram or other communication channels;
• Technical data: IP address, device and browser type, operating system, date and time of visits, viewed pages, error logs and information about actions performed on the website;
• Marketing data: information about consent to or refusal of advertising and informational communications;
• Cookie data: session, shopping cart, language, authentication and other technical identifiers required for the website to operate.

We do not request online banking passwords, PIN codes, transaction confirmation codes or complete bank card details through the website.

4. Sources of personal data

Personal data may be collected:

• directly from the user during registration or when completing website forms;
• when an order is placed, confirmed, paid for and delivered;
• when the user contacts us by email, telephone or messaging service;
• automatically when the website is used, through server logs and cookies;
• from a company representative, customer, recipient, carrier or another person involved in fulfilling an order.

A person providing another individual’s data confirms that they have a lawful basis for doing so and that the relevant individual has been informed about the processing of their data.

5. Purposes of processing

Personal data may be processed for the following purposes:

• creating and managing customer accounts;
• receiving, reviewing, confirming and fulfilling orders;
• checking product availability, calculating prices and preparing invoices;
• arranging payment, order preparation, packaging and delivery;
• communicating with buyers, recipients and transport companies;
• handling inquiries, reviews, complaints, returns and warranty claims;
• maintaining accounting, tax and commercial records;
• preventing fraud and maintaining website security;
• diagnosing errors, maintaining the website and improving its operation;
• complying with legal requirements and lawful requests from authorised public authorities;
• sending promotional offers and news where the user has provided separate consent.

6. Legal grounds for processing

Depending on the circumstances, personal data may be processed on the following legal grounds:

• the necessity to enter into or perform a contract or order;
• compliance with legal obligations;
• the protection of the lawful rights and interests of the Data Controller or the user;
• the establishment, exercise or defence of legal claims;
• legitimate interests relating to security, fraud prevention and service development;
• the user’s explicit and freely given consent where such consent is required by law.

Consent to receive advertising, partner offers or to use non-essential cookies is requested separately and is not a mandatory condition for creating an account or placing an order.

7. Disclosure of data to third parties

To fulfil the purposes described above, personal data may be disclosed only to the extent necessary to the following categories of recipients:

• employees and authorised representatives of the Data Controller;
• hosting, software, technical support and backup service providers;
• email and communications service providers;
• banks, payment systems and money transfer operators;
• transport, courier, warehouse and customs service providers;
• accountants, auditors, lawyers and other professional advisers;
• public authorities, courts and law enforcement agencies where there is a lawful request.

Recipients receive only the information necessary to perform the relevant service or legal obligation.

We do not sell users’ personal data to advertising companies or other third parties.

8. International data transfers

Because the Data Controller is located in the Republic of Türkiye and customers, carriers and service providers may be located in other countries, personal data may be transferred outside the user’s country of residence.

International transfers are carried out only to the extent necessary to fulfil an order, arrange delivery, process payment, operate the website or comply with legal requirements, provided that an appropriate legal basis and necessary safeguards are in place.

9. Cookies

The website uses strictly necessary cookies for the following purposes:

• maintaining the user session;
• saving products in the shopping cart;
• allowing users to sign in to their accounts;
• saving the selected language and preferences;
• ensuring the security and stable operation of the website.

Analytical or marketing cookies, where used, are activated in accordance with applicable legal requirements and the user’s consent preferences.

Users can delete or restrict cookies through their browser settings. Disabling necessary cookies may prevent the shopping cart, account sign-in and other website functions from operating correctly.

10. Marketing communications

Promotional offers, news and product information are sent only to users who have provided the relevant consent where such consent is required by applicable law.

Users may unsubscribe from marketing communications at any time by:

• changing their preferences in their customer account;
• using the unsubscribe link contained in an email;
• sending a request to infotekstill@gmail.com.

Unsubscribing from marketing communications does not prevent us from sending service messages relating to an account, order, payment or delivery.

11. Data retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

When determining the retention period, we take into account:

• the duration of the customer account;
• the time required to fulfil and deliver an order;
• warranty and complaint periods;
• mandatory accounting, tax and commercial record-retention periods;
• the need to resolve disputes and protect lawful rights.

When there is no longer a lawful basis for retaining personal data, it is deleted, destroyed or anonymised in accordance with applicable law.

12. Protection of personal data

We use reasonable technical and organisational measures to protect personal data, including:

• secure HTTPS connections;
• restricted access to the website administration area;
• management of user accounts and access permissions;
• regular software updates;
• backups and technical event logging;
• server protection against unauthorised access;
• limiting employee access to the data necessary for their work.

Despite the measures taken, no method of transmitting or storing information can guarantee absolute security.

13. User rights

Subject to applicable law, users may have the right to:

• find out whether their personal data is being processed;
• receive information about the purposes and methods of processing and the categories of recipients;
• request a copy of their personal data;
• request the correction of incomplete or inaccurate data;
• request the deletion, destruction or anonymisation of data where there is no lawful basis for continued processing;
• withdraw previously provided consent;
• object to the processing of personal data for direct marketing;
• submit a complaint regarding unlawful processing to the competent authority or court;
• request compensation for damage in circumstances provided for by law.

To exercise their rights, users may send a request to:

Email: infotekstill@gmail.com

Postal address: Aksaray, İnkılap Cd. No:43, 34090 Fatih/İstanbul, Türkiye

The request should include the user’s first name, surname, contact details, a description of the request and sufficient information to verify the user’s identity. Requests will be reviewed within the period prescribed by applicable law.

14. Account deletion

Users may request the deletion of their customer account and the personal data associated with it.

Certain information relating to completed orders, payments, deliveries and business correspondence may continue to be retained after account deletion where this is necessary to comply with legal obligations, resolve disputes, prevent fraud or protect lawful rights.

15. Children’s data

The website is intended primarily for adult customers, companies, entrepreneurs and persons placing wholesale orders.

We do not knowingly request personal data from children without the involvement of a parent or legal guardian. Where such data is identified, it may be deleted unless there is a lawful basis for retaining it.

16. Third-party websites and services

The website may contain links to the websites of transport companies, payment systems, manufacturers, social networks and other third-party organisations.

We do not control how third-party websites process personal data. Before providing personal data to such organisations, users should review their respective privacy policies.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time due to changes in the law, website functionality or our data-processing practices.

The current version is published on this page together with the date of the latest update. Registered users may be notified separately about material changes.

18. Contact information