Privacy Policy

How personal data is collected, used, stored, and protected

Last updated: July 15, 2026

1. General Provisions

This Privacy Policy applies to the Trendbos.com website and governs the processing of personal data relating to users, registered customers, buyers, order recipients, company representatives, and other persons interacting with the website.

Personal data is processed in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, the requirements of the European Union General Data Protection Regulation (GDPR) and other mandatory legal provisions.

By using the website, creating an account, submitting an inquiry, or placing an order, the user confirms that they have read and understood this Privacy Policy.

2. Data Controller

Data Controller: BTTekstil – Temtekstil / Trendbos.com

Address: Aksaray, İnkılap Cd. No:43, 34090 Fatih/İstanbul, Türkiye

Email: infotekstill@gmail.com

Telephone, WhatsApp, and Viber: +90 535 085 16 33

The Data Controller determines the purposes and methods of personal data processing and takes the necessary organizational and technical measures to protect such data.

3. Personal Data We Collect

Depending on how you interact with the website, we may process the following categories of personal data:

• Identification data: first name, last name, form of address, company or store name;
• Contact data: email address, telephone number, delivery address, and billing address;
• Account data: customer identifier, account settings, language, login history, and technical authentication data;
• Order data: selected products, quantities, prices, order number, payment information, delivery details, recipient information, and transport company details;
• Business correspondence: messages, inquiries, complaints, and materials submitted by email, website forms, WhatsApp, Viber, Telegram, or other communication channels;
• Technical data: IP address, device and browser type, operating system, date and time of access, pages viewed, error logs, and information about actions performed on the website;
• Marketing data: information about consent to or refusal of advertising and informational communications;
• Cookies: session identifiers, shopping cart data, selected language, authentication data, and other technical information required for the website to operate.

We do not request passwords for banking applications, PIN codes, transaction confirmation codes, or full bank card details through the website.

4. Sources of Personal Data

Personal data may be obtained:

• directly from the user during registration and completion of forms;
• when an order is placed, confirmed, paid for, and delivered;
• when the user contacts us by email, telephone, or messaging services;
• automatically when the website is used, through server logs and cookies;
• from a company representative, purchaser, recipient, carrier, or another person involved in fulfilling an order.

A person providing another individual’s data confirms that they have a lawful basis for transferring the data and have informed the relevant person about its processing.

5. Purposes of Processing

Personal data may be processed for the following purposes:

• creating and maintaining a user account;
• receiving, reviewing, confirming, and fulfilling orders;
• checking availability, calculating prices, and preparing invoices;
• organizing payment, collection, packing, and delivery of goods;
• communicating with the buyer, recipient, and transport company;
• processing inquiries, reviews, complaints, returns, and warranty requests;
• maintaining accounting, tax, and commercial records;
• preventing fraud and ensuring website security;
• diagnosing errors, providing technical maintenance, and improving website performance;
• complying with legal requirements and lawful requests from authorized public authorities;
• sending advertising offers and news where the user has provided separate consent.

6. Legal Bases for Processing

Depending on the circumstances, personal data may be processed on the following legal bases:

• the necessity to enter into and perform a contract or order;
• compliance with obligations established by law;
• protection of the lawful rights and interests of the Data Controller or the user;
• the necessity to establish, exercise, or defend legal claims;
• legitimate interests in ensuring security, preventing fraud, and developing the service;
• the user’s explicit and freely given consent where such consent is required by law.

Consent to receive advertising, partner offers, or use optional cookies is requested separately and is not a condition for creating an account or placing an order.

7. Disclosure to Third Parties

To achieve the purposes described above, personal data may be disclosed, only to the extent necessary, to the following categories of recipients:

• employees and authorized representatives of the Data Controller;
• hosting, software, technical support, and backup service providers;
• email and communications service providers;
• banks, payment systems, and money transfer operators;
• transport, courier, warehouse, and customs organizations;
• accountants, auditors, lawyers, and other professional advisers;
• public authorities, courts, and law enforcement bodies where a lawful request exists.

Recipients receive only the data necessary to provide the relevant service or perform the relevant obligation.

We do not sell users’ personal data to advertising companies or other third parties.

8. International Data Transfers

Because the Data Controller is located in the Republic of Türkiye and buyers, carriers, and service providers may be located in other countries, personal data may be transferred outside the user’s country of residence.

International transfers are carried out only to the extent necessary to fulfill an order, arrange delivery, process payment, support the technical operation of the website, or comply with legal requirements, provided that an appropriate legal basis and necessary safeguards are in place.

9. Cookies

The website uses strictly necessary cookies to:

• maintain the user session;
• save products in the shopping cart;
• authenticate users in their accounts;
• save the selected language and preferences;
• ensure website security and stable operation.

Analytical or marketing cookies, where used, are activated in accordance with applicable legal requirements and the user’s consent preferences.

Users may delete or restrict cookies through their browser settings. Disabling necessary cookies may cause the shopping cart, authentication, and other website functions to operate incorrectly.

10. Marketing Communications

Advertising offers, news, and product-related communications are sent only to users who have provided the required consent, where such consent is required by applicable law.

Users may unsubscribe from marketing communications at any time by:

• changing the relevant settings in their account;
• using the unsubscribe link in an email;
• sending a request to infotekstill@gmail.com.

Unsubscribing from marketing communications does not stop service messages relating to the user account, orders, payments, or deliveries.

11. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

When determining the retention period, we consider:

• the duration of the user account;
• the time required to fulfill and deliver an order;
• warranty and complaint periods;
• mandatory accounting, tax, and commercial retention periods;
• the need to resolve disputes and protect lawful rights.

Once the legal basis for retention no longer applies, the data is deleted, destroyed, or anonymized in accordance with applicable law.

12. Protection of Personal Data

Reasonable technical and organizational measures are used to protect personal data, including:

• secure HTTPS connections;
• restricted access to the website administration area;
• control of user accounts and access rights;
• regular software updates;
• backup procedures and logging of technical events;
• server protection against unauthorized access;
• limiting employee access to only the data required for their work.

Despite the measures taken, no method of transmitting or storing information can guarantee absolute security.

13. User Rights

Subject to applicable law, users may have the right to:

• find out whether their personal data is being processed;
• receive information about the purposes, methods of processing, and categories of recipients;
• request a copy of their personal data;
• request correction of incomplete or inaccurate data;
• request deletion, destruction, or anonymization of data where there is no legal basis for continued processing;
• withdraw previously provided consent;
• object to the processing of personal data for direct marketing;
• lodge a complaint with a competent authority or court regarding unlawful processing;
• claim compensation for damages where provided by law.

To exercise these rights, users may submit a request to:

Email: infotekstill@gmail.com

Postal address: Aksaray, İnkılap Cd. No:43, 34090 Fatih/İstanbul, Türkiye

The request should include the user’s first name, last name, contact details, a description of the request, and information necessary to verify identity. We will review the request within the period prescribed by applicable law.

14. Account Deletion

Users may request deletion of their account and the personal data associated with it.

Certain information relating to completed orders, payments, deliveries, and business correspondence may be retained after the account is deleted where retention is necessary to comply with legal obligations, resolve disputes, prevent fraud, or protect lawful rights.

15. Children’s Data

The website is primarily intended for adult buyers, companies, entrepreneurs, and persons placing wholesale orders.

We do not knowingly request personal data from minors without the involvement of their legal representative. If such data is identified, it may be deleted where there is no lawful basis for retaining it.

16. Third-Party Websites and Services

The website may contain links to the websites of transport companies, payment systems, manufacturers, social networks, and other third-party organizations.

We do not control how third-party websites process personal data. Before providing data to such organizations, users should review their respective privacy policies.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in legislation, website functionality, or our data processing practices.

The current version is published on this page together with the date of the latest update. Material changes may also be communicated separately to registered users.

18. Contact Information